Why your account may be blocked in Australian online casino?

Online gambling in Australia is a fairly common phenomenon, rapidly developing every year. But the "culture of the game" unfortunately progresses much more slowly. And this applies to Australian players and to online casinos as well. Sometimes players amaze with their ignorance, which leads to frankly stupid and comical situations. An online casino takes advantage of this for its own purposes.

Most common issues among Australian players

Complaints can be listed indefinitely, but we will highlight the main ones:

1. Multi-account. Any complaint usually begins with the words: "the casino has blocked my account due to the creation of several gaming accounts." Next comes the "eloquent" statement of the player regarding the owners of the institution and staff. In most cases, there is only the player's fault. If the casino has a representative on the forum, and it connects to the solution of this complaint, it turns out that the player really had several accounts for "significant and valid reasons". But in most online casino Australia multi-accounts are not allowed. This restriction applied because players can create multiple accounts to use Welcome Bonuses several times. This can lead to bankruptcy for the online casino.

2. Deposit from another person’s financial account. Paying from someone else's credit card in an online casino... Replenishment of a game account using a bank card (payment system) that does not belong specifically to you is a gross violation and entails account suspension and confiscation of funds (in most Australian casinos). According to terms and conditions, you cannot use the card of your wife, friend, relatives, cat... "Why?" Because credit cards can be stolen or used without informing the owner of the card. After an instant logical analysis, the employees conclude that you stole this card and block your account, without giving back money from your gaming account.

IMPORTANT: Do not violate the rules of the casino, namely, do not create multiple gaming accounts in one institution. Neither relatives nor friends. Be sure to READ the RULES of the casino, especially pay attention to the section "bonus conditions".

How to resolve potential conflicts with online casinos

If the incident occurred, it is necessary to leave a complaint. And, in simple terms, no matter what, be polite. Believe us, this is 50% success, even if you are wrong somewhere.

Further, if you can’t resolve the issue on the forums, we recommend that you contact the licensee and all possible resources where this casino is at least somehow noted.

When compiling a complaint (in casino forum or to a licensee), it is desirable that in addition to the intricacies of the situation the order of thoughts could be traced. Therefore, we recommend:

• Always read the casino rules before registration

• Indicate the essence of the claim.

• Write a solution that suits you.

• Attach all the evidence (screenshots, chats etc.).

• Be polite.