Untold Casino

About Untold Casino

In a land far far away rules Lord Untold, the protector of the online casino going by the name of Untold Casino. This online casino was established in 2018 by Viral Interactive Limited and is a perfect realm for us mere mortals to be entertained. The character, Lord Untold, will lead you into this new world of mystery and make sure you do not have a boring time with its over 1.800 games, interesting promotions, and incredible VIP-program.

The importance of providing a safe space for players to enjoy games has not evaded Lord Untold and Viral Interactive Limited. The Untold Casino platform holds licenses with the Malta Gaming Authority (MGA), United Kingdom Gambling Commission (UKGC), and the Swedish Gaming Authority, Spelinspektionen. The casino is regularly audited by these authorities.

Untold Casino is a realm that prides itself in being multilingual, therefore whether your native language is English, Finnish, or Swedish you will be able to find the platform in any of these languages and feel right at home. Despite being an open and accepting place, players from Australia, Denmark, Israel, Portugal, and the United States among others, are restricted from joining Untold Casino.

Many casinos have stated welcome offers that they offer all new customers no matter when they sign up. Untold Casino is one of few casinos that has no determined welcome offer. This means that depending on whether or not they have a welcome offer active, at the time of your registration, you will or will not receive a welcome offer. At the time of publication of this online casino review the casino had no welcome offer to grant their new members despite offering a 100% match bonus up to €250 plus 50 free spins in April. Despite not offering a welcome bonus, this casino does have a lot to offer. The portfolio of casino games on the site exceeds 1800 games from the best providers on the market and most interestingly it offers an experience, unlike many other.

If you need more convincing, continue reading below as we will go into all the details of this online casino. We will take a closer look at what other promotions this casino has to offer and the VIP-program, the over 1.800 games, the depositing and cash-out process as well as how easy it is to get in contact with the online casinos support.

Bonus and Loyalty Program

Untold Casino does not offer a welcome bonus at the moment, the welcome offers instead depend on whether or not there is a promotion active at the time. We at FindFairCasinos do find this to be a negative as it is a competitive market and the majority of casinos offer all new customers a reward for signing up and/or depositing. Moreover, when they do grant a welcome bonus the wagering requirements are slightly above industry standards with them laying at x40.

Despite the lacking welcome package, Untold Casino does offer a very interesting promotion system, the Loyalty Program. The promotion system wants to reward and encourage players who play with determination. The Loyalty Program consists of five ranks where “Wanderer” is the lowest rank and “Legend” is the highest. To be assigned a rank you will have to catch Lord Untold’s uncle Ye Olde Untold eyes. We at FindFairCasinos would recommend Untold Casino to go more into detail on how players can qualify for at least the lower ranks.

Depending on what rank you are assigned you will receive different perks or rewards that are worthy of the title you are holding. As a wanderer you will receive a birthday bonus, email promotions, and 50 Free Spins. When you reach the rank of “Knight” you will receive 200 Free Spins, 50 in a no deposit bonus and 100% Match Up Bonus on up to €/$500 and VIP customer support among other things. It is important to remember that there are conditions bound to these offers and we recommend all players to read through the terms and conditions before agreeing to any promotions.

[h]Games

For this online casino it is important to give the feeling that they are not just a game library but an experience for the players, therefore they have over 1.800 games set in the imaginary world where Lord Untold will guide you to find new games that will entertain and gratify you. A majority of the games that are available on the platform are slot machine games. Some of the popular titles include: “Temple of Nudges”, “Pixie Wings”, and “Win Sum Dim Sum”. This online casino also has video slots based on interesting franchises such as “Vikings”, “Jurassic Park”, and Game of Thrones”. The video slots are provided to the casino by software developers such as NetEnt, Pragmatic Play, Play’n Go, and Quickspin among others.

Besides slot machines (both classic and video), Untold Casino also offers table games, jackpots, video poker, and live casino games. Their table games include titles such as “Roulette Crystal”, “Sonya Blackjack”, “Keno”, and “Gold Baccarat”.

Untold Casino is also one of the casinos with the widest selection of live casino games. These games are provided to them by leading live casino developer Evolution Gaming. What is even more interesting for some players is the fact that they have titles that you cannot find in all casinos. These include exciting titles such as “Double Ball Roulette”, “Fortune VIP”, “Blackjack VIP”, “Casino Hold’em”, and “Baccarat”. A small recommendation to this online casino from us at FindFairCasinos would be to offer live games in the languages they offer the website on.

All games in this casino have measures to ensure fair and honest outcomes. These measures include Random Number Generators and audits from third party agencies, and all the games are listed with their relative Return to Player percentages.

Many, if not all, of the software developers working with Untold Casino hold their own licenses to a variety of gaming authorities, this also ensures the players a certain amount of safety. An example of this is Evolution Gaming who provides Untold Casino with all of its live casino games, they hold licenses with the Malta Gaming Authority, the United Kingdom Gambling Commission, and the Alderney Gambling Commission. Additionally they are certified by two different gaming certification centres.

Depositing and Withdrawal

To satisfy the ever-growing online casino clientele it is important to be able to offer simplicity in terms of depositing and withdrawal options. Untold Casino therefore allows depositing from ten of the most notable banking methods. You can use your Credit/Debit Card (Visa/MasterCard), E-Wallets (such as Skrill and Neteller), Trustly, and EcoPayz among others.

All of the payment methods except Paysafecard are free to deposit with. Paysafecard requires a 9% fee. The minimum deposit with any of these methods is €10 while the maximum deposit at one time is €2.000.

Paysafecard is the only one of the ten methods that cannot be used for withdrawal of funds. All other methods are perfectly fine to use and there are no withdrawal fees, something we at FindFairCasinos see as a huge positive as some casinos do like to take out fees on withdrawals. The minimum cash-out is €20 while the maximum cash-out is €1.000 per transaction. The withdrawal limit is quite low compared to a lot of other online casinos. The withdrawal time amounts to 1-4 business days.

Equally as important as it is to provide different payment options, it is important to offer a secure space for the sensitive data that players hand out to the casinos. All data collected by Untold Casino is going through a secure server encrypted with an SSL-encryption and all the transactions are processed by certified payment service providers. To ensure that no fraud is taking place this online casino will include a verification process for withdrawal of funds.

Design and Functionality

The visuals of this casino are probably the most interesting and unique part of it. The colour scheme goes in black and purple with some white features to accentuate important parts of the casino such as the Live Chat and the Registration button. The web design is pleasant and intuitive which exponentially increases the overall gaming experience. The interface is user-friendly which makes the page effortless to browse and allows players to easily find whatever they are searching for.

The games are divided into different categories so that it is easy to get an overview instead of getting a page that is clotted with 1800 games. The categories are the following: Video Slots, New, Popular, Table Games, Live Casino, Jackpots, Video Poker, Classic Slots, and All Games. If a player has a specific game in mind and does not want to scroll through all of the categories to find it there is a neat search bar. The search bar does not allow searches on software developers.

More and more players use their hand-held devices such as smartphones and tablets to have access to their favourite sites on the go, therefore it is important that online casinos are mobile-optimized. Untold Casino is just that, the page works without any issues throughout all platforms. A recommendation for the future could be to create an app as apps are becoming an exceedingly decisive part for online casino players.

Support

When there is a riddle that cannot be solved or a technical question that needs a solution the support of Untold Casino, called the Pathfinders, are there to help. The Live Chat is available between 9:00 and 23:00 GMT, outside of the opening hours players can send the support an email that will be answered as soon as possible. There is also a contact form that players can use to receive aid.

Untold Casino also has a section with answers to the most Frequently Asked Questions (FAQ’s) this section can be found at the bottom of the page.

The support is available in three languages: English, Finnish, and Swedish, something we at FindFairCasinos find very positive as it can sometimes be hard to explain yourself in a language that is not your native language and the more options that are available the better.

Another recommendation would be to extend the opening hours of the Live Chat, as that is the most easy and convenient way for players to contact the casino.

Conclusion

This casino sets out to be more than a library for your favourite games, it wants to be an adventure, a place of thrill and excitement. In this conclusion we will look at our findings and see if they succeed before we award Untold Casino with a score on the FindFairCasinos Barometer.

Untold Casino holds three of the toughest licenses in the gambling industry (MGA, UKGC and Spelinspektionen). This is a definite strength that this casino has as some online casinos only operate on one of these licenses if any. Furthermore, the page caters to a lot of players by offering their website in three different languages (English, Swedish, and Finnish).

One of the biggest let downs of this casino is that it does not offer a consistent welcome bonus and when it does offer a bonus the wagering requirements are quite high. The welcome package offered by casinos are usually the thing that attracts players to them while it usually allows players to test out games without gambling any of their real money. Moreover, the Loyalty Program that they have is very exciting and entertaining but that there are no clear requirements for how to become a member of said club is another downside.

This online casino does have an extensive game library with over 1.800 slot machine games, table games, live casino games, and video poker. That they can offer so many games from so many of the best software developers is definitely a sign of the importance that Untold Casino puts on entertaining their players. That players can see the RTP percentages is another big plus as it offers transparency to a market that can at times be dodgy. Furthermore, we must commend Untold Casino on their Live Casino assortment, where they offer more than 50 different Live Casino games.

We at FindFairCasinos also really appreciate that this online casino has ten different banking methods available for customers to choose from, and that most of these include zero transfer fees. We do think that the maximal withdrawal limit is quite low compared to other online casinos.

The support is not available 24/7 but there are three different methods to get in touch with the online casino, a Live Chat, an e-mail address and finally through an online contact form. The casino also has a FAQ-section to support players. Of course, having a support that is available throughout the day is better, but the opening hours still cover a lot of the hours where casinos are generally the busiest.

Where Untold Casino really manages to convey a sense of adventure and thrill is in its design and animation. The story it conveys with its mascot Lord Untold really creates something unique. The website works perfectly on either desktop or hand-held devices.

Taking all of these points into consideration we would like to commend Untold Casino on their effort of trying to create a unique and interesting online casino space. We award Untold Casino with a score of 4,3 out of 5 on the FindFairCasinos Barometer.