Spicy Spins Casino
Hot and Spicy Welcome Bonus: €1200 in match-up bonus and 150 Free Spins!
About Spicy Spins
One of the newest stars on the ever-growing galaxy of online casinos is Spicy Spins. It opened its doors in May of 2019 and is owned and operated by Alpha Interactive Studios. In this online casino the spins are hotter and the table games spicier. They offer all new players an extremely generous welcome bonus consisting of up to €1200 and 150 Free Spins. Moreover, there are exciting promotions and a big array of exclusive online casino games.
Unlike most online casinos that only offer their website in a few languages, Spicy Spins Casino is available in a total of 10 languages including Italian, English, Danish, Swedish, and German. The casino is licensed and regulated by the Curacao Gambling Authority. This gambling authority is a well-known authority but unfortunately not one of the most reputable ones, the reason for this is that almost anyone applying for a license gets one. The license is cheap, and the procedure of acquiring one is very quick. Despite the license, the online casino is prohibited in the USA, Israel, and Singapore as well as in all countries where local law prohibits online gambling.
To secure all sensitive data, Spicy Spins Casino uses a 128-bit encryption key. The key makes sure that all data that is given from the customer to the casino is hidden from unauthorized eyes.
Online casinos aim to provide their customers with safe, trustworthy, spaces for them to gamble. Gambling should be associated with fun and excitement but since there are so many online casino options bad ones sometimes slip through. In this Spicy Spins online casino review, we at FindFairCasinos will investigate and analyse what they have to offer in terms, of among other things, their Welcome bonus, Game Portfolio, Withdrawal and Depositing options, as well as the opportunity to receive help from a support agent. Please continue reading below for all of the aforementioned information.
Bonus and Loyalty Program
The welcome bonus that is offered by Spicy Spins Casino consists of a total of €1200 and 150 Free Spins. This welcome bonus is divided between the players first four deposits and is only offered to new players. There are some terms and conditions associated with the welcome bonus.
Below we have provided an overview of the welcome bonus as well as its terms and conditions.
• 1st Deposit: 300% Match-up on up to €200 + 150 Free Spins
• 2nd Deposit: 300% Match-up on up to €400
• 3rd Deposit: 200% Match-up on up to €400
• 4th Deposit: 100% Match up on up to €200
As an example, we can suppose that new customer deposits €50 on their first deposit, they then receive €150 as the match-up is set to 300% for the first deposit, which makes the total balance of the account €200. A player must wager the sum that is deposited as well as the bonus a minimum of 40x before being able to withdraw any amount higher than the initial deposit. The 150 Free Spins are only valid on games supplied to the casino from Betsoft games. Some of the titles include “Wolf Moon Rising”, “Stampede”, and “Fruit Zen”. We at FindFairCasinos find the terms to be slightly harsh as they demand that both the bonus and the deposit has to be wagered but besides that we consider the bonus to be very generous.
In addition to a generous welcome bonus, Spicy Spins Casino offers a variety of promotions. When this review was published the casino was running two weekly bonuses as well as a monthly giveaway. The weekly bonuses consist of “Reload Wednesday” and “Fiery Fridays”. Players who wish to take part in these can just simply claim them after becoming a member of the online casino. “Reload Wednesday” gives the customer an additional match-up of up to €100. This additional match-up can be claimed every Wednesday. All promotions come with terms and conditions attached to them. As they may vary from promotion to promotion, we recommend our readers to take a glance through the Terms and Conditions of the specific promotion they want to sign up to. We particularly recommend our readers to take note of the wagering requirements as well as the withdrawal terms.
Another aspect of visiting online casinos is being rewarded for sticking with it. Reaping the rewards of loyalty is something most customers want, and therefore, providing customers with an outstanding VIP-club is crucial. In the Spicy Spins, Casino players will start earning complementary points from the first bet to the last. For every €10 gambled on a slot machine, 1 complimentary point will be rewarded. There are four VIP-levels all named after a variety of chilli peppers. The top-level is the Carolina Reaper, once a player has achieved this level, they will receive 20% more complementary points per €10 gambled. The loyalty points can later be exchanged for real cash to play with. These must according to the terms and conditions be wagered a total of 50 times before being withdrawn. All points are reset on the 1st of January each year or after 90 days of player inactivity.
We at FindFairCasinos feel like the Loyalty Program could be improved, as it now only offers a cash-back policy, but many other online casinos also offer VIP-customer service and/or special gifts, like for example 10 Free Spins to a popular slot machine game. We are therefore slightly disappointed with the Spicy Spins Loyalty Program. We also feel like the terms and conditions associated with the VIP-club and the complementary points are slightly harsh, with high wagering requirements. On all complementary cash backs, Spicy Spins require the player to wager it 50x.
One of the first things customers will notice when they visit Spicy Spins Casino is that the games are many and varied. The most popular games are also not from your usual game suppliers but rather from many and more varied game suppliers. The casino offers “Video Slot”, “Card & Table Games”, “Live Casino” games and there are also special games under the category “Bonus Games”.
In total, Spicy Spins Casino offers its customers a total of 260 games, where over 230 of them are slot machine games. When the customer clicks on the “video slot” category all of the game suppliers who provide games in this category appear. Some of the suppliers providing Spicy Spins with casino games are Microgaming, NextGen Gaming, and Wazdan. Some of the most popular slot machine games include “Piñata Bucks”, “Foxin Wins”, and “Age of Caesar”. From these titles, we can see that the online casino has video slots in all types of themes ranging from ancient Mummies to modern Cryptocurrencies. This means that all types of players will find games that will entertain and thrill them equally.
If you as a player is looking for special games that are not easy to come by, we recommend you take a look under the category “Bonus Games”. Here, Spicy Spins offers special slot machines which might only be available for a short amount of time or games which are connected to some of the online casino’s bonuses. At the moment players can find titles such as the Christmas inspired game “Lapland” or the Nordic Mythology inspired game “Viking Winter”.
Under the category “Card & Table Games” players can find classic casino games such as Roulette games, Blackjack, Poker tables and Scratch Cards. Some of the most popular titles include “American Roulette”, “Blackjack Switch”, “Oasis Poker”, and “Rainbow Wilds - Scratch”. Spicy Spins also have a portfolio of Live Casino games. The Live Casino games are provided by game providers “Vivo”, “SA Live”, and “Lucky Streak”. These providers might not be some of the most well-known providers, but they offer professional dealers with a lot of experience who contribute to making the players feel like they have travelled to a real casino.
One of the most important features an online casino must offer is safe and trustworthy games. A way of doing this is to cooperate with game suppliers who are licensed and regulated by gambling authorities as well as tested by independent testing agencies. We can, for example, look at one of the bigger game developers available on Spicy Spins casino – Booming Games. This game supplier is licensed by the Malta Gaming Authority, the Italian Gaming Authority (Agenzia Dogane Monopoli), and the Swedish Gaming Authority (Spelinspektionen). In addition to this, the games are tested by a leading independent testing lab Q.U.I.N.E.L. Unfortunately, not all of the game supplier available on Spicy Spins are licensed and regulated and therefore it is important as a player to be aware of the different game suppliers.
Depositing and Withdrawal
An online casino must offer their customers a variety of credible and secure payment methods. The more variety that a casino has, the more options a customer has and that is of utmost importance. Some customers feel more secure with big global companies such as VISA or Mastercard while others prefer more local ones such as SOFORT, therefore a good online casino will offer their customers both local and global depositing and withdrawal options.
Spicy Spins offers its customers 22 banking options, but regardless of the option chosen by the player, the minimum deposit is always €20. Some of these banking methods can be used to withdraw money as well while others only work for depositing. The only currency accepted by Spicy Spins is the Euro. The online casino accepts all credit/debit cards from Visa, Mastercard and Maestro. They also accept several E-wallets such as Neteller and Skrill. In addition to these, the casino keeps itself updated and relevant by also accepting Bitcoin, something that not all online casinos do.
To withdraw money there are some important things to take note of. First of all, the minimum withdrawal is €100. Additionally, there is a term which forces the customer to deposit an accumulated amount of €2000 before they can withdraw an optional amount over the €100. As stated in the terms and conditions “If a player’s accumulated deposit does not exceed €200, the player will be entitled only up to 10x last deposit. This maximum payout will be enforced also in cases where the player made additional deposits which were deemed at the sole discretion of the casino to have been made to exceed the €200 accumulated deposit amount” (https://www.Spicy Spins.com/general-terms-conditions/?lang=en). There is a maximum withdrawal of €5000/month.
Below we have summarized some of the most important parts of the deposit and withdrawal methods (NOTE: Not all 22 available methods are mentioned in the table, we have chosen to focus on the 15 most common payment methods):
Withdrawal transaction time
4-5 business days
For withdrawals, the additional processing time is added to the transaction time. The processing time amounts to five business days. This means that if you want to withdraw with Visa, the processing time is a maximum of 5 business days plus the 5 business days for the transaction. No transactions fees are taken by the online casino unless there is a charge made by the financial institution, this fee will then be deducted from the withdrawal.
Spicy Spins casino works hard to assure customer’s safety especially concerning their bank and personal details. To do so, they apply a 128-bit encryption key. The key conceals the data from unauthorized eyes. Moreover, the casino works to prevent fraud by often demanding customers to verify themselves. The verification process consists of presenting photographic ID and is in benefit of both the casino and the customer.
Design and Functionality
A good casino design makes it easy for the customer to navigate between the different game categories as well as provides easy access to be able to deposit and withdraw funds. Good casino design is interesting and pleasing for the eye. The loading times should be close to none and the categories clear, without confusion.
When it comes to Spicy Spins, they have a very simplistic yet interesting design. The categories all make sense, and not only are the games divided into clear categories, but the customers can also use the search bar to find their favourite games. We at FindFairCasinos think that the casino’s theme is funny and emphasized in an interesting design through the casino`s design. Figures inspired by the Mexican celebration “Dia de Los Muertos” are seen in different animations. A running theme is the chilis, they can be seen everywhere on the site. The loading times are good, and the navigation is user-friendly.
Being a new generation casino, they know the importance of being available across all platforms. The website is therefore built on HTML5 software which means that users do not need to download any extra materials, and the page works on all browsers. Some of the game suppliers used by Spicy Spins are still on a Flash system, and these games will therefore not be available on smartphone and tablet devices.
Sometimes we as customers have questions, we might wonder how we deposit money into the casino or cannot see our bonus spins and need help to find them. Therefore, an easily accessible support section is vital for any casino which wants to make a good impression. The support section must also help customers who require help to stop gambling, this is one of the support team’s most important tasks.
Spicy Spins offers Live-help, through a live-chat which is open 24/7. In addition to this, customers can use email or phone to contact the casino. The support phone is open between 09:00 - 22:00 GMT, important to note is that the number is not toll-free. The support does ask the customer to please start by looking through the FAQ-section (Frequently Asked Questions) before asking the Spicy Spins customer support. In the FAQ-sections questions as “What if I am locked out of my account?”, “Are my winnings in credits or Euro?” and “What happens when I lose connection during a game?” are answered. To reach the FAQ-section and find the support’s phone number as well as their email the customer must go to the bottom of the page and press “Contact Us”. The Live chat can be accessed at all times on the chat button on the side of the page.
Spicy Spins Casino is one of the newest online casinos on the market. In this online casino review, we have dived into its strengths and weaknesses. They will now be summarized before we award the casino with a score on the FindFairCasinos Fair Barometer. A high score means that the casino is highly recommended by us while a lower score means that we would recommend our readers to either proceed with caution or find another casino to play at.
The Spicy Spins welcome bonus is divided on the first four deposits but amounts to a total of €1200 plus 150 Free Spins which can be used on all BetSoft games. The bonus is very generous and allows players to enjoy a bonus long after their first registration. Unfortunately, the casino has wagering requirements of 40x on both the bonus and the deposited money. This is quite usual practice by online casinos but is not what is best for the player and is, therefore, a slight minus in our opinion.
The online casino also offers weekly and monthly promotions where customers just need to click claim to be able to receive extra matchups on their deposits. We at FindFairCasinos like that there are continued chances to take part in fantastic promotions.
The VIP-club at Spicy Spins is not complicated, it also does not offer much more than comp points, which can then be exchanged into real money to play with. In comparison with other more established casinos where VIP-members receive personalized gifts and VIP-support managers, the Loyalty Program at Spicy Spins does not offer much and can easily be improved on.
Spicy Spins Casino’s game portfolio is extensive and includes slot machines, live casino games, bonus games and classic table and card games. There are games from known suppliers such as Microgaming and Betsoft mixed with lesser-known suppliers such as 1X2, Wazdan, and Vivo. We at FindFairCasinos like that they have games in all types of themes and for all types of players. We also like that players can filter on suppliers and that there is a lot of table games and live games to choose from.
When it comes to depositing there are several options available, both locally and globally known ones, which is something we at FindFairCasinos appreciate. Unfortunately, there aren’t as many options to withdraw money and another weakness of this casino is that there are a lot of terms associated with the withdrawal of funds. Additionally, withdrawal times are quite long.
The design and functionality of the website are user-friendly with innovative and fun graphics and animations. The website is created in HTML5 which makes it perfectly functional across all devices and on all browsers. In addition to this, we at FindFairCasinos, are impressed by the many languages offered by the online casino.
The support is available 24/7 on Live Chat, which is great. There is also a phone number and e-mail address which can be used to contact the support as well. The phone and email are only answered 09:00 - 22:00 GMT which is passable since the Live Chat is always available. Additionally, there is an extensive FAQ-section with many pedagogic answers.
We at FindFairCasinos see a lot of potential with Spicy Spins, it has a lot of interesting building blocks which can make a perfect casino. Unfortunately, there are also some weak points which at the moment bring down the score of this casino quite a lot. The week points are the wagering requirements on the bonuses as well as the hard terms associated with withdrawing money from the casino. We can therefore only award the casino a score of 4,2 out of 5 on the FindFairCasinos barometer.
At FindFairCasinos we give Spicy Spins Casino 4,0 out of 5 on the FindFairCasinos Fair Barometer.Play now
|License: Curacao Gambling Authority|
|Min. deposit: €20|
|Cash out time: Pending period: 5 business days, E-wallet transfers: 24 hours, Bank transfers: 4-5 business days, Credit card transfers: 4-5 business days,|
|Software: Booongo, Microgaming, BluePrint, Fugaso, MG Gaming, Revolver, Gamshy, NoLimit City, BetSoft, Evoplay, Booming Gaming, Iron dog, 1x2, Wazdan, Playson|
|Languages: English, Danish, Swedish, German, Italian, Spanish, French, Finnish, Norwegian, Russian|
|Mobile optimised: Yes|
|Games selection: Table Games : 17 Slots: 235 Video Poker: 8|
|Live games: Yes - Vivo, SA Live, Lucky Streak|
|Support: Live Chat - 24/7 Phone (+357 25 030456) - 09:00-22:00 GMT Email ([email protected])|
|Notice: From the 12th of May 2020 Visa Cards are no longer allowed to be used as a payment method related to online gambling in Germany. Alternative methods such as Mastercard, Sofort and E-wallets are still available.|