21Bets Casino

In 2014 a new casino saw the light of day – 21Bets Casino. This online casino is operated by Progress Play, a leading White Label provider in the iGaming industry. In this online casino review, we at FindFairCasinos will present the strengths and weaknesses of this casino before assigning 21Bets Casino with a score on our FindFairCasinos barometer.

Being a white label casino operated by ProgressPlay comes with some advantages. One of them being that the operator knows about the policies that need to be followed to be licensed by two of the most reputable gaming authorities in the industry and therefore can implement them directly. This means that 21Bets Casino are holders of a Malta Gaming Authority License (MGA) and a United Kingdom Gambling Commission (UKGC) license. These two licenses are considered the toughest and most focused on safeguarding players interest, gaming licenses on the market.

The number of licenses held by an online casino affects what jurisdictions the online casino can be active in, as some casino markets have become regulated, meaning that a license is demanded to be able to legally operate in that country. The two licenses held by 21Bets Casino, unfortunately, does not give this online casino jurisdiction in Australia, Belgium, Denmark, Italy or the United States among others.

It is possible to access the 21Bets Casino website in both English and German. In addition to being active in two languages, the online casino accepts three different currencies for deposits and withdrawals. The currencies available are Great British Pound (£), Euro (€) and US dollars ($).

Another benefit of being operated by a well-versed white label provider is that policies are in place to protect sensitive data. This includes the 128-bit SSL encryption key used by 21Bets Casino to protect the sensitive data and make sure that this information is not easily accessible for people who should not access it.

New Players are welcomed to 21Bets Casino with a welcome package consisting of a 100% Match-up bonus on their first deposit on up to £/$/€ 200.

Continue reading to learn more about the bonus conditions, VIP-program, games, depositing, withdrawing, the website design as well as the support.

Bonus and Loyalty Program

The 21Bets Casino welcome bonus consists of new players receiving a 100% match up on their first deposit on up to £/$/€ 200. To qualify for this bonus players must deposit a minimum of £/$/€ 10. Thereafter the player has 30 days to wager the bonus 50x. The wagering requirements are well above the industry standard. It is important to note that players depositing through Skrill will not be able to take part in the welcome package.

We at FindFairCasinos consider both the exclusion of Skrill depositors and the high wagering requirements to be weaknesses of this online casino. As a positive side, we find it good to offer a match-up bonus as the welcome package as it allows players to get a feel for the casino without losing any of their own money.

Besides the welcome bonus, 21Bets Casino offers all players a chance to participate in weekly, daily and monthly promotions. To take part in these special promotions, an opt-in is required, this means that the player must agree to the terms and conditions of each promotion before taking part in it. As we always recommend our readers to read through the terms and conditions before agreeing to anything, we believe that it is good to have an opt-in option. At the moment of publication, the online casino was running an “Age of Slots V” promotion where the top 20 players on the leader board receive cash prizes. This slot promotion is aimed at promoting NetEnt slots and is a great way for players to familiarize themselves with these and at the same time have the opportunity to bring home prizes.

Loyal 21Bets Casino members will slowly and steadily climb the VIP-ladder. For each step climbed players will receive more benefits. There are five available steps to climb, a new player will automatically be a Bronze VIP-member. The highest level possible to achieve is Diamond. As a Diamond member, the benefits are plenty and include VIP Customer Support, Birthday Presents, access to a VIP Support Hotline and much more. To climb the ladder a player needs to collect points and to do so all the player has to do is play. For every £/$/€16 wagered a new point is given to the player. To reach the Diamond level the player needs +10.000. This may seem like a lot but it is well within online casino standards.

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Games

In terms of providing entertainment and variety, 21Bets Casino offers five categories of games: Slots, Casino, Live, Jackpots, and Casual. The library includes close to 500 games where the majority of them are slot machines, followed by a huge array of Live Casino games. This means that no matter what players are in the mood for they are sure to find something that will keep them entertained as well as thrill them at this casino.

Of the almost 850 games available on the site, 400 are slot machine games provided to the casino by some of the best developers on the market. Titles include “Gonzo’s Quest”, “Bonanza”, “Big Bad Wolf”, “Shaman’s Dream” as well as “Candy Grab” and many more. Some of the suppliers include NextGen gaming, 1x2 Gaming, Thunderkick, and Elk Studios.

This casino also features online slots that are based or inspired by today`s popular culture. Some of the titles are “Game of Thrones”, “Bridesmaids”, “Terminator 2”, “Narcos” and “Vikings”. These games are supplied by the big video slot suppliers Microgaming and NetEnt, who also happen to be 21Bets casino biggest supplier of slot games. In addition to the slots inspired by our pop-culture, there are also 17 slot machines under the category “Jackpot” where players have the chance to spin home the big bucks! Titles include “Sugar Train Jackpot”, “Valhalla Jackpot” and “Chilli Gold”.

Under the category “Casino” players will find a variety of classic casino games including, Roulette, Blackjack and Video Poker some of the titles include “Single Deck Blackjack”, “Vegas Strip”, and “World Cup Roulette”. For players searching for an even more authentic experience that brings the casino straight to them the “Live” category is stacked with immersive live casino games. The live casino games are supplied by two of the biggest iGaming players NetEnt and Evolution Gaming. They work hard to have professional dealers, impressive graphics and games that work without loading issues. There are tables for high stakes rollers as well as low stakes rollers, in other words, something for everybody. Titles include “VIP Roulette”, “Baccarat Control Squeeze”, “Live Roulette”, and “Three card poker”.

To give players the best experience the games need to be fair and honest. The only way to assure this is to only cooperate with suppliers who themselves hold licenses or are tested by independent testing agencies. 21Bets Casino works with several suppliers who either hold licenses or are certified by testing agencies. For example, Evolution Gaming is licensed by the MGA, UKGC and the Alderney Gambling Control Commission (AGCC) as well as certified by Gaming Laboratories International (GLI), as well as Bureau Veritas, two world-leading testing and inspection services.

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Depositing and Withdrawal

There are several ways for players to safely and securely deposit money into their 21Bets Casino account. To access the deposit page, you can click on the “Cashier” icon followed by the “Deposit” option.

For a casino to satisfy as many customers as possible it is in their best interest to offer as many different deposit methods as possible. The methods should be global such as Visa/Mastercard as well as more local ones, such as Zimpler or SOFORT. All these methods are available at 21Bets Casino along with many more. Below you can find a table with all of the depositing methods, which currencies are accepted, the minimum/maximum deposits as well as eventual fees.

Deposits

[1] Players depositing with Skrill are automatically excluded from taking part in the welcome offer  

To withdraw winnings from the online casino players must once again visit the “Cashier” icon but this time followed by the “Withdrawal” option. The most common practice is that the method used to deposit is also used to withdraw money. In the case where the deposit method is not available as a withdrawal method, a bank transfer can be issued or a new method can be added. All withdrawals from 21Bets Casino incur a £/$/€2.5 fee. All the information regarding withdrawal methods, pending periods, processing and transfer times are explained in the table below.

Withdrawal

[1] Players depositing with Skrill are automatically excluded from taking part in the welcome offer  

Concerning the depositing and withdrawal options, we at FindFairCasinos find that the exclusion of Skrill members from taking part in the welcome bonus is a negative together with the fact that all withdrawals incur a fee and that the withdrawal time is very long. On the positive side, we like that 21Bets Casino offers so many different options for their players to deposit and withdraw money.

Sensitive data such as bank transfers need to be protected, therefore, 21Bets Casino implements a 128-bit SSL encryption key built by world-renowned SECTIGO. This makes sure that the data cannot be accessed by unknowns. In addition to this 21Bets Casino cooperates with PCI security to make sure that the payment solutions and cardholder data is up to the utmost standard.

Design and Functionality

The 21Bets Casino website goes in a dark purple colour scheme, accentuating the games by placing them on a light grey surface. The layout is aimed at being as simple and user-friendly as possible. The categories are easy to use, and it is easy to log in, find information about promotions or contact the support.

One of the best aspects of this casino is that not only can players search for games based on the name by using the search bar, they can also filter on providers. This means that if they only want to see the games from Microgaming it is simply done. This is a function that is not available at all casinos and therefore is often greatly appreciated when available.

There is also a mobile version of the casino, which is just a simplified version of the desktop website. The mobile version requires no extra downloads and works smoothly regardless of what operating system you are using. This means that no matter the smartphone or tablet players will always be able to access their favourite casino and online casino games.

Support

At times players might need to reach out to the casino to get answers to whatever questions they might have. Players can contact 21Bets Casino through either a contact form, email or Live Chat. The Live Chat is the most direct way to get in contact with the professional support agents. Unfortunately, the Live Chat is only available between 8:AM -12:PM (GMT).

Sometimes players might have questions that have already been asked to the casino by several people. The answers to these questions can then be found in the Frequently Asked Questions section (FAQ) of the online casino. In this section, players can find answers to questions regarding registration, verification, limits or even technical questions.

We at FindFairCasinos appreciate the effort put into the FAQ-section to answer questions simply and pedagogically. We also like that there are several ways to contact the casino but would like to see the possibility of adding a telephone number or even extending the opening hours of the Live Chat.

Conclusion

To complete this 21Bets Casino review we would like to summarize our findings as well as award the online casino with a score on our FindFairCasinos barometer. The barometer goes from 1 to 5 where 5 is the best and 1 is the lowest score.

The welcome bonus given to new players at 21Bets Casino is easy to understand and pretty common, a 100% match up on the first deposit on up to £/$/€200. On the one hand, the bonus allows new players to explore the casino without spending too much of their own money which we at FindFairCasinos find a strength of this online casino. On the other hand, the 50x wagering requirements and the exclusion of Skrill depositors from taking part in the bonus are features we at FindFairCasinos find to be weaknesses.

The casino has almost 900 games from the top developers on the market making it one of the casinos with the broadest variety of games. Regardless of whether a player likes slot machines, table games, live games or casual games such as keno, they will be able to find it at 21Bets Casino. Not only will the games be available but often the graphics and themes will make them more interesting and entertaining than expected. We at FindFairCasinos have nothing negative to say about the 21Bets Casino game selection.

21Bets Casino has made several depositing methods available to their players. Most of the depositing methods are also available for withdrawal of funds from the casino. Regarding the withdrawals, we at FindFairCasinos find the withdrawal fee and time to be negatives of this casino.

The design and functionality of 21Bets Casino are simple and user-friendly. The website includes a feature we wish to see in all casinos: to be able to filter on the game supplier. Besides this, the online casino works on instant play and works across all platforms. All these points are further positives of this casino.

Further positive points about 21Bets Casino include their FAQ section as well as the possibility to contact the support through a contact form, email or live chat. A further negative is that the live chat is not available 24/7 and that the casino does not offer a phone support function.

Considering all of the points made we would like to award 21Bets Casino with a score of 4.1 out of 5 on the FindFairCasinos Barometer.

You can make your own opinion about this great casino by registering here