EmuCasino

Something was lacking in the online casino market thought Emu Group Ltd when they in 2012 decided to launch an online casino focused on the Australian and New Zeeland market. And the Australian influences are very noticeable in this casino, instead of calling slot machines, slots, they call them pokies as they are popularly called down under. Eddy the Emu is the casino’s mascot, always present to help players find their favourite games and showcase the online casino’s promotions and Loyalty Program. In 2015 the casino relaunched with a stronger focus on the previously stated markets but also with a lot more focus on the customers and this is something that the casino continuously works on.

The online casino is licensed and regulated by the Curacao eGaming Authority. This is one of the easier licenses to obtain and is therefore usually good for beginners in the online gambling industry. Being a slightly lesser renowned gambling authority means that the license does not give jurisdiction in countries where the markets are more established and regulated therefore this casino is restricted from the following countries: The United Kingdom, Denmark, France, and the United States among others.

Being a lesser-known online casino EmuCasino offers a very welcoming offer for all new customers that register to their casino. They offer 12 Free Spins upon registration to the Pokie or Slot machine “Dragon King”. If you then like the casino an additional match-up bonus awaits your first deposit.

EmuCasino

EmuCasino

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Bonus:
Free Spins at sign-up!

Payout speed:
1-8 days

Wagering:
45x

Min deposit:
€10

Live Dealers:
YES!

Details

✓ Live Chat open 24/7

✓ Free Spins given for free!

✓ Great games from great suppliers

Meet Emu, he will guide you to an entertaining and thrilling casino experience. To welcome you Free Spins will be given so that if you decide to make a deposit you will know much about the casino already!

18+    Terms & Conditions (EmuCasino)

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To make sure that the players feel safe and secure the casino does not only work with some of the best game suppliers to be able to provide fair and honest games, they also implement a 256-bit SSL encryption key on all sensitive data.

Bonus and Loyalty Program

Have you ever walked past a slot machine with some credits still left in it? Spun and then won? No? Well, Emu Casino wants to give you this exciting opportunity. They now offer 12 Free spins to the slot machine Dragon King (a video slot from GameArt) in return for you signing up to the site. This means you get to try out the casino before making a deposit! Only customers from Canada, Finland, Germany, and Sweden are qualified to receive this bonus. The terms and conditions that apply to the acceptance of this welcome bonus mean that players need to wager all their winnings 30x. There is a maximum bet size of €/$ 0.25 on the bonus money and a maximum pay-out of €/$ 15. All the terms and conditions as well as how to claim the bonus is very well explained under the promotions tab, something we at FindFairCasinos appreciate.

Once players have used the Free Spins and feel like they want to try their luck with their own money, EmuCasino offers them a match up on not only the first but on the three first deposits. The match up bonus amounts to €/$ 300 and can be broken down as follows:

Bonus:

• 1st deposit: 100% Match-up on up to €/$ 100 in bonus cash

• 2nd deposit: 25% Match-up on up to €/$ 100 in bonus cash

• 3rd deposit: 50% Match-up on up €/$ 100 in bonus cash

As with the Free Spins some terms and conditions apply to this offer, for example, the wagering requirements are 45x which are slightly higher than the industry average. There is a maximum bet size of €/$ 15, which means that all bets larger than €/$ 15 will not contribute to the wager requirements. The bonus is also not valid on jackpots, live casino games, and virtual sports. The bonus will expire if not used within three days. We believe that this 3-day expiration date is very small, as most players might end up depositing the full amount which is hard to play through 45x in just 72 hours. Also, worth noting is that players from Belarus, Bulgaria, Moldova, Ukraine, Romania, and Russia are excluded from taking part in this welcome bonus.

Besides the two welcome bonuses there are also other fun promotions available at EmuCasino. One of the things that set this casino apart from other casinos is the Casino Race promotion. This promotion does not just work in one way, but rather in several different ways, the important part is that there is a leader board – the higher up you are on the leader board the better prizes you will win.

As if this was not enough, EmuCasino also offers a Loyalty Program. This is a progressive Loyalty Program where the more you play the better you will be rewarded. The Loyalty Program consists of 6 tiers, and all new players start on the first tier “EmuCasino Newbie”. The highest tier is the “EmuCasino Elite” and to reach this level 3250000 EmuPoints must be collected. The rewards include a 150% match up deposit bonus, free spins as well as a personal account manager and many other great perks. To collect EmuPoints a player must complete certain activities, for example, registering their account, logging in, making a deposit, and playing. We love that there are so many different ways of collecting EmuPoints as in some casinos the only way to climb the VIP-ladder is to wager their money and often big wagers need to be made to earn a very small number of points.

You can also enjoy this welcome package and reap all the VIP-benefits by claiming your welcome package

Free spins No deposit bonuses are not common - look at other offers here!

Games

Whether you are looking for Pokies (slot machines), table games or lottery games, Eddy the Emu will help you find entertaining and thrilling games. EmuCasino offers over 1000 games to their players so there is no chance that you won’t find something that fits you. The online casino knows that there is a noticeable gap in the Australian and New Zeeland eGaming market concerning the games that are offered and are therefore always on the lookout for new games that can be played by not only these markets but all of the ones where they are available.

The majority of the games available on EmuCasino are slots, and at the moment there are 1542 games to play on EmuCasino, 1269 of them are pokies/slot machines. Some of the titles are very well known such as “Chili Pop”, “Hot Safari”, “FruitZen”, and “3888 Ways of the Dragon”. Some of the game suppliers of these slot machines are “GameArt”, “Big Time Gaming”, and “2by2”. What makes this website interesting and sets it apart from some of the other online casinos is that not only can players sort on the type of game but also on the game theme. If you are a player who is interested in slot machines and specifically Fantasy slot machines you will be happy to know that you can easily filter on this theme and find up to 160 different games.

The players who are looking for more thrill and bigger wins will be pleased to know that they can find an array of interesting and fun jackpot games. Some of the titles include “Gold Hold”, “Million Cents”, and “Slapshot”. One slight problem is that there isn’t a Jackpot category, players must instead search through the Pokies category to find games marked with a “J” – these games are the jackpot games.

Branded games have become more and more popular. Some of the biggest slot machines are the ones based on tv-shows or video games. EmuCasino also offers some branded slot machines, for example, players can play “Nacho Libre”, “Beverly Hills”, or “Hansel & Gretel”. These games are provided by the game supplier “ISoftBet”.

Not only can players find all of these amazing slots in the EmuCasino library, but they also have a lot of classic table games. In total there are over 50 table games, 23 of them are Roulette games and 32 blackjack games, in addition to this there is also an array of video poker games. Some of the titles are “Double Double Bonus”, “Common Draw Roulette”, and “21 Burn Blackjack”. Under the category Roulette players can also find a Baccarat game called “Baccarat 777”. ‘

For those in search of an authentic casino feeling “Betgames.tv”, “Ash Gaming”, and “Evolution Gaming” are providing a selection of Live Casino games with professional dealers in a casino setting. Players get to experience the thrill and excitement of playing not only against the house but against other players too. Some of the titles include “Lucky 5 Bingo”, “Live Baccarat”, “Infinite Blackjack”, “Roulette”, and “Monopoly Live”.

To set themselves apart even further from other online casinos EmuCasino offers games under the category “Lottery” and “Other Games” which include titles such as “Europe Millions”, “Live Lotto”, “Video Keno”, and “Video Bingo”. As noticeable from all of these titles and game categories there is something for everybody which we at FindFairCasinos can only hail as something positive.

One of the most important aspects regarding the games is that they are fair and honest. This way players who join the casino know that the results are true and that they are not being cheated. One way of doing this is to cooperate with game suppliers who hold licenses and are regulated by different gaming authorities, another important point is that the games are audited by independent testing labs. If we look at ISoftBet, one of the biggest providers of casino games to EmuCasino, they hold several licenses and are tested by several independent testing labs. Some of the licenses include the UK Gambling Commission, the Danish Gambling authority “Spillemyndigheden”, as well as a license with Alderney Gambling Control Commission. Furthermore, they are tested by Gaming Labs and iTech Labs, two well-renowned testers of Random number generators.

If you are interested in these games – you can claim the bonus here!

Depositing and Withdrawal

To deposit money into your EmuCasino account you will have to log in to your account and then click on “Deposit” on the top right of the screen. There are several different banking methods available to deposit money. Some of the methods are globally known such as Credit and Debit Card payments through Visa, MasterCard, or Maestro. Others are lesser-known banking methods such as Neosurf. Regardless of which method you choose to deposit money into your casino balance account, the process is the same but there are some things to take note of. Below we have compiled a table with the most important information.

Deposit

We at FindFairCasinos find the variation of methods to be slightly limited. Some online casinos offer tens of methods to deposit money while EmuCasino only offers five methods, two of which cannot be accessed by their biggest market – the Australian one. What we do find to be positive is that they have extensive information about how to deposit on the page as well as the fact that they implement a 256-bit SSL encryption on all data related to transactions.

There are six ways to withdraw your earnings from EmuCasino. All incur a processing time/pending period of 24 hours while the transfer time is different depending on the method. There is one free cash-out per month available, while a second cash-out or a withdrawal where no wagering has happened in between will incur a fee of up to 3.9%. Below we have compiled all the important withdrawal information for you go get an overview.

Withdrawal

The safety concerning withdrawals is of course also important and therefore the same 256-bit SSL encryption is also implemented on the withdrawals. We are happy to see that there are slightly more options to withdraw money and we are also thrilled that some of the options withdraw the money very fast, we also find it fair that one withdrawal a month is free, but feel that the minimum withdrawal is slightly high.

Design and Functionality

As previously mentioned, this casino had a whole remodelling done in 2015, since then the casino has become even more customer-focused. To be able to offer customers games in markets where it is sometimes hard is of utmost importance for EmuCasino. The page uses four base colours, dark grey, orange, black, and white. The lighter colours are used to accentuate certain things while the darker ones are used mostly as background. The orange pops and most of all the casino mascot, Eddy the Emu, in orange stands out. The theme is contemporary and fun.

To be more focused on the customers EmuCasino has implemented a lot of different categories and filters which makes finding a game you like easy and this is something we like. They have also added some icons to all games so that the players will know whether or not the game is a jackpot game and if it is available on all mobile platforms. This is a feature we at FindFairCasinos like.

Unfortunately, the page is not without faults. At times the loading times are very long, and at other times the loading times are so long that it borders on annoying, this is something that we recommend the casino to work on. Another flaw is that there are two languages available to choose from under the language button, but the page only works in English.

It is great that no extra apps or downloads are necessary to be able to play at this casino. This also means that it is possible to play this casino on the go as it works perfectly on both smartphones and tablets.

Support

In all aspects of life, we might need some help from time to time. The able and friendly customer service at EmuCasino is available for you to contact through Email, Live Chat or Telephone (only available to customers from Australia or New Zeeland). They can help with any queries regarding the online casino but can also help when the customer feels like they need to restrict their gambling. The email is open 24/7 while the phone support is only open Monday to Friday 1:00 PM – 10:00 PM (GMT+10). The Live Chat can be accessed at all times but if no Customer Support Agent is available an email will be sent instead. We at FindFairCasinos are happy to see that so much attention has been put into creating a good customer service by this online casino, ensuring that the players can get help at almost all times. We would love to see that all the customers outside of Australia and New Zeeland would receive a telephone support agent as well.

EmuCasino has also collected all of the most frequently asked questions by players and answered them. In the Frequently Asked Questions section customers can get the answers to general questions, questions about the account, bonuses or deposits among other things. Some of the questions the customers can receive answers to include “Do I have to download your casino?”, “how do I check my bonus details?”, and “How do I know if my withdrawal has been accepted?”.

The help section on EmuCasino also includes links to help players reset their password as well as links to a page discussing responsible gaming. Players can also find information about security and ethics as well as give the casino some feedback. We at FindFairCasinos are impressed with all the effort that has been put into helping customers not only get technical help but also support concerning responsible gaming, as well as the fact that customers can give the casino their opinion through the feedback page.

Conclusion

In this online casino review we have dived deep into the ground with Eddy the Emu. We have seen the positives and negatives as well as brought up what makes this casino special. In this conclusion we will summarize the points before rewarding the casino with a score on our FindFairCasinos barometer, a high score means that we recommend this casino highly while a lower score means that our team is not fully convinced about certain aspects of the casino.

The welcome bonus welcomes new players with 12 Free Spins to a slot machine and if that is not enough it also offers the new player a match-up on not one or two, but three of their first deposits. Despite this great welcome bonus, we do have some critique regarding the wagering requirements being slightly high. We also find it to be a shame that not all of the players can accept the offer but rather that it depends on the country you sign up from.

This online casino also has an interesting Loyalty Program which players automatically collect EmuPoints for. We at FindFairCasinos think that it is great that it is not just the wagering which leads to the collection of EmuPoints but also just logging in and playing all types of games. In this case, we think that this system of rewarding players is much fairer than other casinos where the only thing that matters to climb the VIP-ladder is wagering money.

We agree with the casino in that there is a gap in the Australian and New Zeeland market as some suppliers are not allowed to supply their games in these countries but what EmuCasino does is to provide an option, an option packed with over 1500 games by some reputable and well-known suppliers as well as lesser-known suppliers. We like the job that this online casino is doing in providing a great variety of fair and honest games.

The team at FindFairCasinos is slightly disappointed about the few options regarding depositing, however, we do appreciate that some of the most well-known options are available. To withdraw the casino offers more options and their withdrawal is also timewise, within the limits of what we at FindFairCasinos would call fast withdrawals. There is a fee on the second withdrawal of the month which of course is a little bit of shame yet still understandable. The minimum withdrawal amount is also slightly high, especially on some of the withdrawal methods.

Regarding the design and functionality the colours and theme are fun and comfortable for the eyes. The casino has thought about several different categories so that players can easily filter and find their favourite games. Unfortunately, the page loads quite slow at times which can be quite frustrating.

This casino has the customer in focus and therefore has a Live Chat that is open 24/7. When a customer support agent is not available the message will be sent automatically by email and answered as soon as possible. There is also a phone number to service customers from Australia and New Zeeland which we find great. We wish that the phone number would also exist for the rest of the customers of the world, but besides that, there is not much to criticize concerning the support.

Taking all of these points into consideration we have decided to award EmuCasino with a score of 4,1 out of 5 on the FindFairCasinos barometer.

You can register your account and claim the welcome package here!